Right of widthdrawal


Products supplied by Chef Global are considered industrial equipment, or what is the same, for professional use, within the framework of the business or professional activity by the customer. For the purposes of the Law 3/2014, of 27 March, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Decree 1/2007 amending, of 16 November, our customers do not have the status of "consumer" within the framework of the General Law for the Protection of Consumers and Users and other complementary laws.

Not apply to the Law 3/2014, the sale is subject to the conditions stated on the website and the customer you agree at the time of ordering.

When I can exercise my right of withdrawal?

If the merchandise you ordered is not satisfied and the customer decides to exercise this right of withdrawal. Be borne by the customer deliveries and any damage caused to the product or commodity.

It may not exercise its right of withdrawal in the case of supply of goods made to customer specifications or clearly personalized or which by their nature, can not be returned or are liable to deteriorate or expire rapidly.

Neither changes on products that can be easily reproduced immediately or which by their nature can not be returned, such as thermal heads apply. Nor shall the withdrawal of specific products on request or products which may be considered by their special nature or extent.

The spare parts have no return.

In any case, the returned products will be subjected to an examination of its receipt prior to the refund.

No returns will be accepted without the consent of the company, and if they accept, freight borne by the customer. The website does not proceed to the payment of the purchase amount until you make sure the item is in good condition, it comes with all its original packaging and complete documentation. Otherwise it will not proceed to the payment of the goods.


The customer has a period of fourteen (14) calendar days from receipt of the goods covered by the contract, to exercise their right of withdrawal.

The repayment of the sums shall be made within a maximum period of thirty (30) days from the withdrawal.


The right of withdrawal involve as buyer's premium corresponding to the freight (sum of the original shipping costs and return) and any damage to the goods. The direct cost of return is borne by the customer cliente. The customer will be refunded the amount of the merchandise, discounting the damage that they will appreciate in the test performed on the merchandise receipt.

In the case of goods delivered carriage paid (for products with free shipping), it will be deducted when the corresponding return postage and packing.

Remember that you should be aware that the product they receive must be returned in the same condition and state that you received. The right of withdrawal in case of unsealed products without the original packaging, damaged or blister products with broken or open packaging does not apply.

Exercise of the right

To exercise the right of withdrawal should contact the web emailing info@chefglobal.es indicating the occurrence. From there, we will contact again with the client to fill in a document.

Replacing commodity

Customer are reminded that this right of withdrawal does not include the replacement of one commodity for another. If the client wants to modify the goods with a new, charged to the customer the expenses associated with new shipping and the price difference of the goods, should this be more than the initial price.