Operation of the website

How can I pay?

  • Bank/Wire transfer
  • Credit card
  • Pay to pick up the goods in our shop
  • Read more about payment methods

How I can make an order?

  • Our website: www.chefglobal.es
  • The products that are not published on our website, you can request them in the email info@chefglobal.es
  • *In the case of orders requested via email or by phone, shipping rates may vary from the web, and the order will have a management fee of €5 + taxes. This management fee will be applicable only in the case that the items requested via email or telephone can be purchased through the web.

What if I want to return the product?

  • If the purchased product does not convince you, you hav up to 14 calendar days to return it to us
  • The only costs associated for a return are shipping the goods to our facilities
  • The refund will be the amount of the product, excluding postage
  • More information about the right of withdrawal

Is there security in buying?

  • We will never have access to your bank or credit card
  • We work with secure payment gateways so that the customer can have complete peace of mind during your purchase
  • More information about payment security

What if the product is defective or has been beaten?

  • You have 24 hours after receiving the merchandise for any manufacturing defect.
  • If the goods transport has been hit, you must mention it in the delivery note of the carrier.
  • The new equipment has a 1 year warranty
  • More information about shipping and returns policy