Shippings & returns


Shipping and shipping costs

All merchandise is sent by transport agency. The company reserves the right to send the merchandise for the transport it deems appropriate and from the place it deems convenient, regardless of the transport agency selected by the client or buyer at the time of placing the order through the web (although this election will prevail and will be the one used whenever possible and the logistics allow it).

The goods are always sent freight paid by the customer.

It is the client's responsibility to provide as much information as possible for the delivery and to be available at the address provided to receive the merchandise. If in any case it is impossible to make the delivery after the shipment, the shipping and return costs incurred will not be reimbursed to the customer.

There is no assurance of a delivery schedule or that the carrier calls before delivery.

The delivery never includes the installation.

The delivery of the merchandise is usually done between 8 a.m. and 8 p.m. A specific delivery schedule is never guaranteed, although, if you indicate it, it can serve the carrier as guidance.

We ship to the following destinations: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Countries Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden.

For shipments outside the European Union: All shipments may be subject to import charges (customs, tariffs and value added taxes) established by the country of destination (not included)

* Spain: we ship to the peninsula, the Balearic Islands and the Canary Islands.
** In the case of the Canary Islands, merchandise will leave our warehouse always upon payment and customers pay on our website only the items requested and the shipping cost. Once we make the shipment, the customer will then have to pay the possible expenses incurred by customs, and taxes such as the IGIC.

Deliveries not made

The transport agency normally makes 2 delivery attempts. If none of these attempts is successful, the merchandise can be returned to the facilities from which they were shipped. Chef Global does not take charge of the expenses generated by a new shipment of the merchandise to the client in the cases in which it could not be delivered due to a wrong address or repeated absence in the same.

In case the merchandise is returned to the Chef Global facilities due to repeated absence and / or incomplete or erroneous address, and the client no longer wishes to receive the merchandise requesting the refund of the purchase amount, Chef Global reserves the right to deduct from the return all postage derived from that delivery not made due to the customer (both initial shipment and successive redirections).

Claims on the merchandise

Summary table of assumptions

This table summarizes the different cases of returns. We recommend reading the full conditions of each case or contact us ( / 954 072 580) to see if the refund is possible or if you need more information.

CauseTermRightMore information
Factory defective product24 hoursChanging the product for anotherRead more about Receiving a defective product factory
Product damaged during transport*12 hoursChanging the product for anotherRead more about Reception broken product due to shipment
Received incorrect goods24 hoursChanging the product for anotherRead more about Receiving a wrong merchandise
The goods received is not desired14 calendar daysRefund the amount of the merchandise**Read more about the right of withdrawal
* It should be noted the defect in the delivery note of the carrier
** The postage / shipping costs are in any case by the customer. The spare parts have NO return.

Damage to the goods


Chef Global 2014 will be responsible for the damage caused by transport and shipping as long as any of these situations occur:

You can contact the web, within the deadlines set for each of the cases, through:

  • E-mail:
  • Phone: +34 954 072 580

The date of delivery to the client, and therefore acceptance of this, is considered from the moment in which he, his employees, dependents, family members, or persons who notoriously work or live with him at the address set for delivery, sign or seal the delivery note. In addition, as of this date, the damages and losses that the merchandise suffers will be borne by the buyer, being also the download on behalf of this.

Once we receive the communication of the issue, it proceeds to confirm the circumstances referred to in this clause and see if any return.

Only return the product/s will be admitted in the cases specified in this clause and return transportation.

Merchandise returns only be allowed when it is returned in the same condition in which it was delivered to the customer. That is, the same working condition, original packaging and accessories and / or accessories. Upon receipt of the goods, Chef Global verify that the returned merchandise is complete and under the same conditions, and which follows the cases provided for herein.

It is therefore recommended to keep the original packaging in perfect condition for a minimum period of 15 calendar days.

Under no circumstances the return of products specially manufactured or variations proposed by the customer is permissible.

Shipping costs

In cases of damage explained previously, the cost of collecting the product initially borne by the customer. Once you receive the goods Global Chef and check that the incidence is framed in one of the cases described previously, this cost will be refunded to the customer.

In other words, the cost of shipping the goods to the company will be reimbursed after verification of the incident. If the company finds that meets some of these situations and is an expected malfunction, all transportation costs (collection and delivery) are carried out by the company.

New shipment of goods

Upon receipt of the returned goods, and after confirmation of the goods, we will proceed to send the new merchandise.

Remember that in any case includes transportation (both first delivery or installment for returns) only delivery of the material or equipment in the customer's home, never placement, assembly or installation.

Process steps back by damage

To summarize, the successive steps of the process are:

  • Contact Global Chef within the period specified in each case.
  • Deliver the goods in the same condition it was delivered.
  • Confirmation that this is a valid return: goods under the same conditions and is home to the assumptions outlined here.
  • Delivery of new merchandise.

Right of withdrawal

If the merchandise don't satisfy you, you can exercise your right of withdrawal. You can learn all the rules, rights and how to proceed in the section of right of withdrawal.